- POPULAR QUESTIONS
- THE MATTRESS
- PAYMENT & SHIPPING
- RETURNS & EXCHANGES
Tell me more about Acesleep Mattress
At Acesleep, we aim to make the most comfortable mattress at the best price. Acesleep mattress has excellent softness, support, breathability and durability. 120 nights in home trial, 15 year limited warranty and free shipping. Guaranteed returns give you a risk-free mattress shopping experience.
How does 120-night trial work?
From the date you purchase the Acesleep mattress, the 120-night trial policy comes to effect. You can try the Acesleep mattress at home for 120 nights to figure out if it is right for you. If Acesleep is not your ideal mattress, We’ll remove the mattress from your home and either donate it to a local charity or have it recycled. Either way, your original form of payment will be refunded 100 percent. Please note that with financed orders, interest paid is not refunded. Fewer than 3% of Acesleep sleepers return their mattress.
What setup do you recommend for Acesleep mattress?
The type of support that sits under Acesleep mattress is just as important as the different layers of foam. It can ultimately affect the lifespan and performance of the mattress. It should be put upon a firm and stable platform, such as box spring, flat floor or our adjustable frame. The general rule of thumb is the firmer, the flatter, the better.
When can I expect to receive my mattress?
Once you've placed your order, your original Acesleep Mattress will arrive in about 2-5 days. We ship via UPS or FedEx in random. Upon shipping, we'll send you an email with your tracking information so you can stay up to date on your shipment. We recommend keeping an eye on your spam folder as well!
Don't I need to try Acesleep mattress before I buy it?
We understand your concerns about it. Instead of 20 minutes tests at a retail store, we provide 120-night free-risk in home trial. You can try Acesleep mattress in the comfort of your own home to determine if it is perfect for you.
How do I return my Acesleep mattress?
We have few returns, but if it happens, we make it as simple as possible. Just contact our customer service team. We will work with you to arrange a pickup through a local charity or recycling partner and refund you in full.
Will Acesleep mattress make me sleep hot?
Absolutely not. Acesleep mattress uses natural cool fabric as the mattress cover, making you feel the coolness immediately. Ace-Pur plant based, open-cell memory foam is proven to be much cooler than traditional memory foam. The bamboo charcoal infused memory foam layer and the gel cushioning layer also strengthen the air flow and heat dissipation. We definitely can say Acesleep Mattress is much cooler than other mattresses.
Will the Acesleep Mattress smell when open it?
Acesleep adopt the plant based memory foam which is more eco-friendly than the traditional memory foam, which means less odor. We will put an active charcoal bag in each mattress to absorb any potential smell. And the charcoal bag can be reused in your house. All we did is to make Acesleep more healthy for you and your family.
How long will Acesleep Mattress recover to the shape after open it?
Normally, it takes 3 hours for Acesleep to fully recover its shape. If it doesn’t get fully expand in 48 hours, please contact our customer service team to settle this problem.
Is your foam CertiPUR-US® certified?
Yes, all of our foams are CertiPUR-US® certified, which means they do not contain any harmful chemicals. For more information, visit CertiPUR-US®.
What kind of material does Acesleep Mattress use as fire retardants?
Acesleep Mattress adopt Polymer Fiber as the fire retardants instead of chemical fire retardants. The mattress sample has been tested by STC organization to proved that Acesleep Mattress is fire compliance.
Can I clean the mattress cover?
Yes, Acesleep mattress cover is removable and washable.
How firm is Acesleep Mattress?
We define Acesleep Mattress as a Medium-firm mattress. It’s the just right firmness that provides the proper and comfortable support.
What is 15 year warranty about?
After the 120 night in home trial, your mattress is covered by 15 year warranty. Acesleep will send you a new mattress if any physical flaw occurs not because of improper use. Acesleep have confidence in our products and provide the best-in-class after-sales service.
Payment & Shipping
What kind of payment are accepted?
We accept payment via credit card (Visa, Mastercard, American Express or Discover), PayPal, and we also offer financing through Klarna.
How much does the shipping fee cost?
We provide free shipping via UPS / FedEx within the contiguous United States.
Why does Acesleep Mattress cost much less than the mattress sold in retail store?
We could have charged you more, but we don’t. We just take what we deserve. Acesleep sell mattress online and directly to customers, cutting out the distributors, commissioned salesman, excessive shipping fee. We’re proud to offer the first-class mattress and customer service to save your time and money.
Do you offer financing?
Absolutely! We have partnered with Klarna to offer financing options for our customers. At checkout, you will be given the option to pay through Klarna. All payment terms are provided up front. Financing through Klarna is issued by WebBank, member FDIC and subject to credit approval.
How much will I have to pay for my purchase?
For No Interest if Paid in Full purchases, you only pay your order total if it is fully paid within the 6 months promotional period - no interest added! Keep in mind, you still need to make at least your minimum monthly payment as noted on the statement Klarna will email to you. If your No Interest if Paid in Full balance is not paid for within the promotional period, interest will be charged to your account from the transaction posting date at 19.99% APR. For purchases that qualify for monthly planned payments, the monthly and total payment amounts are shown before you complete checkout along with the applicable promotional APR. Your monthly Klarna statement will remind you of your payment amount and due date.
How do I sign up for Pay Over Time?
It’s simple! Just select “Klarna” at checkout to proceed to the application where you will enter simple information to apply. You will know in seconds which payments plan you are approved for, including how much you will pay monthly and in total. Once completed, the merchant will ship your order and Klarna will send you an email regarding upcoming payments. Payments are managed here on <Klarna.com.
I need to make changes. How can I update my order?
If you need to make an adjustment to your address, phone number, email address or anything else included in your order, shoot us an email or give us a phone call. We’re here to help!
Returns & Exchange
What should I do to return my Acesleep mattress?
Please contact our customer service team to confirm your original purchase date, and start no-hassle return.
What is the return process for Acesleep?
The customer service representative will ask for photo of your original purchase. Please note that Acesleep never restock or resell the returned mattress. Then we'll work with you to arrange a pickup through a local charity or recycling partner and refund you in full. Refunds will be credited back to your account within 48 hours.
Is it possible to exchange my Acesleep for a new one?
If for any reason you believe that your mattress is damaged or defective, please let us know immediately. Just give our Customer Service Team a call and we’ll work with you to correct that as soon as possible. Traditional exchanges are handled by returning the original mattress through our returns process. The second bed is ineligible for return or exchange. You must email Customer Delight before starting the return process to confirm you’re eligible for exchange.
Should I pay for return fees?
No, Acesleep provides free shipping and returns.
How can I reach out customer service department.
Our customer service team is always ready to help you. Please contact us by phone, chat or email.