It is both. The top few inches are soft, but right below, the mattress is very firm and supportive. If you like an extremely soft or extremely firm bed you might want to keep looking. For me, this is a great combination, but it's easy for me to see why some consider it too firm or too soft.
Dani R. answered on 2019-12-12 16:58:24
it is both in my opinion. when you first lay on it it feels like you're sinking in but it wraps around your body and conforms to your body pressure. its perfect balance of firm and soft.